Audio Conferencing Services

No matter what type of meeting you need to hold, InterCall's audio conferencing solutions give you a variety of features supported by expert service. From having access to an instant conference to working with our knowledgeable staff that help you plan and conduct an investor relations call, you can count on InterCall to offer you easy-to-use conferencing solutions.

Reservationless-Plus®: Access a conference call whenever you need to get people together. No reservations are required-all you need to initiate a call is your permanent dial-in number, conference code and PIN. Reservationless-Plus offers a variety of features to enhance your call, including record and playback, project codes for bill back, toll-free dial-in for international participants and operator assistance. Our online call management tool even lets you schedule, start, present and archive your conference on the web.

Operator Assisted: Streamline and manage your most demanding conferences with this scalable, customized solution. Whether your audience is a dozen executives, investors and analysts or a 2500 member sales force, InterCall brings everyone together in once seamlessly planned, managed and executed event. Reservations are made over the phone or online, and you can add extra features, like Q&A, recording or transcription, to ensure you get everything you need from your call. At the time of your conference, participants dial a toll-free number and are greeted by an InterCall operator who places them into your meeting.

Direct Event: Take advantage of the scalability and customization of Operator Assisted combined with the convenience of Automated conferencing. Participants join your conference call by entering a passcode, eliminating the need to be connected by an operator. You can select from over 40 features to tailor each Direct Event call to your business communication needs.

Reservationless-Plus®

When you need to host weekly recurring meetings or organize a last minute meeting, InterCall's Reservationless-Plus conferencing efficiently allows you to bring people together to help you meet your business objectives and succeed.

Reservationless-Plus is a reliable solution that does not require reservations or operators. You have the ability to control your conference commands with a touch of a button from your telephone keypad. You receive customizable features and you can select from English, Spanish or Portuguese for your system prompts. In addition, use the Teleconferencing Center to manage your account and conference calls online.

Reservationless-Plus allows you to access a conference call at a moments notice Whether you have weekly recurring meetings or you are organizing a last minute meeting, Reservationless-Plus offers many features to ensure your call is a success!

Outlook Plug-In. Quickly and easily create, edit and schedule your meetings with pre-determined conferencing information right from your Outlook toolbar.
Quick Start. Select Quick Start to immediately begin the conference call by allowing participants to enter the conference before you and start speaking before the call officially begins.
Waiting Room Have your participants placed on music hold until you are ready for them to join the conference call. This feature is helpful when you have two back-to-back conferences scheduled with two different groups.
Phone Commands Control your conference with a touch of a button on your telephone keypad. You have the ability to mute lines, lock the conference, request operator assistance and much more.
Operator Assistance. At any time during your call, you can request an operator simply by pressing *0 on your phone keypad.
Online Management. Manage your call online at www.intercallonline.com, by scheduling, starting, presenting and archiving your conference on the web.
Security Passcode. Provide an added level of security for your Reservationless-Plus conference by having greater control over who joins your conference. You can select and distribute the security passcode for every conference you host.
Entry/Exit Options. Decide how your participants are announced when they join or leave the conference call. Choose from the following options: tone, name announce, name and tone, or silence.
Dial-Out. Directly from your conference, you are able to dial-out to domestic participants and bring them into your call or you can contact the operator to dial-out to international participants.
International Dialing. Expand your global reach with InterCall’s international conferencing solutions. We offer five methods to connect your international participants to your conference call, including links through our international call centers, toll and toll-free access numbers, a dial-out option, or a permanent dial-in number.
Consecutive Interpretation. Utilize your dial-out option to instantly connect an interpreter to your conference allowing your participants to listen in two languages. By pausing every two or three sentences during your conference call, you allow the interpreter time to render your remarks in your participant’s language.
Roll Call. Prompt participants to record their name as they join the conference call. Any time during the conference, names can be replayed privately to any conference participant.
Private Participant. Count Privately announces the number of participants on the conference call at any participants’ request.
Participant List. A list of your participants will be provided in your conference summary report.
Lock/Unlock. Lock your conference call to prevent additional participants from joining the call, with the exception of dialing out.
Group Mute/Unmute. Silence all participants’ lines by pressing a keypad command on your telephone. Group mute/unmute helps reduce background noise and limits interruptions during your conference.
Self Mute/Unmute. Allow participants to silence their own lines by pressing a keypad command on their telephones. Self mute/unmute reduces background noise from cell phones, speaker phones, etc.
Record & Playback. Digitally record your Reservationless-Plus call for participants who were unable to attend or for participants who would like to listen to the conference call again. For easy, 24/7 availability, the recording can be accessed on the internet or by dialing a toll-free number. You may also purchase a CD, a downloadable link and/or a transcription of your recording.
Sub-conference. Allow pre-selected guests to join a private discussion during your conference call. Sub-conferencing allows you to discuss side issues and other non-public information.
Conference Continuation. Allow participants to stay on the conference call without your attendance. The conference will end once the last participant disconnects.
Mobile Assistant. Control and access your conference call from a large selection of mobile phones.
Project Accounting Codes (PAC). Become more efficient when charging back for billable hours by using PAC Codes. They are ideal for attorneys, consultants and other professionals who track projects by cost center. Every time you make a reservation, we can capture your expense center, department or location, and the information will appear on your monthly invoice.
Post-Conference Emails. Keep an attendance roster of your participants with an email record of which participants were on the phone and/or web. Also, keep track of your total conferencing minutes to anticipate your call’s budget.

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Operator Assisted

Successful, high-profile conferences don’t just happen. They require countless hours of planning and relentless attention to detail. If you’re in the hot seat, managing a high-profile conference is a high-stakes, high-stress assignment. There’s a great deal at risk: content details, participant management, speaker preparation and follow-up.

These events need to be executed flawlessly in order to ensure their success. From large-scale investor relations calls to small board-of-directors meetings, and everything in between, count on InterCall to work with you step-by-step, providing the help you need before, during and after your conference.

PRE-CALL
Rely on InterCall’s knowledgeable specialists to ensure that your meeting comes off without a hitch. The InterCall team is available to assist you with all aspects of planning your conference.

Get everyone on the same page by using our fax, email or voice broadcast services to disseminate relevant information to all participants.
Add an extra layer of security and make sure only invited participants attend the conference by issuing a password that’s required to join the call.
Set a formal tone for your call by using music entry. All participants are placed on music hold until you are ready to begin the conference.
Maintain order during your conference by having the operator run the call in lecture mode. Participants’ lines are muted during the call to ensure there are no interruptions.

DURING THE CALL
Keep your conference on track by knowing who is on your call and engaging your participants. An expert operator is always available to immediately respond to requests or offer assistance.

Digitally record your call for future playback and for those who were unable to attend it live. The call can be played back by dialing a toll-free or toll number for easy 24/7 access.
Request the roll call option for smaller, more formal conferences. An expert operator will conduct a quick roll call before your conference begins to ensure that expected participants are on the line.
Increase interaction and engage your participants during your conference by using the polling option. Survey participants by asking pre-determined questions and get the results before the call is over.
Use a communication line during your call to privately speak with the lead operator and manage the behind-the-scenes issues.
Easily control your conference with keypad commands that allow you to summon an operator, mute/unmute all lines, mute/unmute your own line or lock the conference.

POST-CALL
After your conference, access comprehensive post-conference reports that provide detailed participant information and feedback.

Learn who listened to your recorded conference.
Keep track of call participants with Participant Report – a handy list of participants’ names, “on-the-line” times, phone numbers and up to four additional pieces of information you choose.
Receive a professional transcription of what was said on your call. Choose from our Rush, Express, Priority or Standard delivery service.

Turn High-Stress Conferences into Highly Successful Events
Successful, high-profile conferences don’t just happen. They require countless hours of planning and relentless attention to detail. If you’re in the hot seat, managing a high-profile conference is a highstakes, high-stress assignment. There’s a great deal at risk: content details, participant management, speaker preparation and follow-up. These events need to be executed flawlessly in order to ensure their success. From large-scale investor relations calls to small board-of-directors meetings, count on InterCall to work with you step-by-step providing the help you need before, during and after your conference.

Tailored Solutions That Fit Your Needs We understand that conferencing is not a one-size-fits-all proposition. Raindance Operator Assisted Conferencing is a truly scalable, customized conferencing solution that helps you streamline and manage your most demanding audio conferences. Whether your audience is a dozen executives or a 2,500 member sales force, we bring everyone together in one seamlessly planned, managed and executed event.

We are knowledgeable specialists who ensure that your meeting comes off without a hitch. We are available to assist you with everything from pre-conference consulting services to post-conference follow-up. Your meetings simply run smoother with InterCall:

Reduce the time spent coordinating and managing your large-scale conferences.
Ensure the right people are in your conference and on time by having operators manage notification, dial-out to attendees and screen incoming participants.

We’re With You Every Step of the Way
You’re never left on your own with InterCall. During your event, an operator is always available to immediately respond to requests or direct the flow of activity to help keep the conference on track.

Start your call and know exactly who is in your event by having the operator conduct a roll call. Lock your conference to prevent anyone else from joining.
Allow participants to signal they have a question during Q&A sessions and get valuable participant feedback by asking polling questions.

After your conference, access comprehensive post-conference reports that provide detailed participant information and feedback.

Keep a record of your call: know who attended your event with a detailed participant list and have your conference recorded or transcribed.
Follow up with participants based on their information and polling results.

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Events

Some conference calls are more important than others: quarterly earnings reports, new product launches, press conferences, merger and acquisition announcements or employee training sessions. These high-profile meetings are more than just conference calls; they’re important events that demand top-rate service and unmatched attention to detail.

With so many aspects to managing a successful event - collecting participant details, sending reminders to ensure attendance and managing call archives - you need a system to help you do it all so you can focus on your message. InterCall's Event Registration has several convenient options that enable you to maintain control of your call's details while tracing the participants and gathering information. Handy options such as Event Caps, Email Reminders, Individual Registrant IDs and Customizable Data Fields help you turn your conference calls into well-planned, fully-coordinated events.

HIGHEST LEVELS OF SERVICE
InterCall’s event services team ensures that your most important calls get the treatment they deserve. Whether your call has five or 5000 attendees, your event calls are executed by our most experienced teams and adhere to our most stringent levels of customer service. You can rest assured that your calls will be handled with professionalism and consistency and deliver complete satisfaction. With InterCall’s Event Services, you can:

Execute your quarterly earnings calls and put your firm’s results in the hands of your investors. Stream the audio and slides over the Internet to ensure RegFD compliance.
Manage Q&A sessions over the Internet and view participants in real-time during your monthly training event.
Launch your new product to the sales force without taking them out of the field. Show slides of the new ad campaign using web conferencing or digitally record the event for the benefit of those who missed the live launch.

MAXIMIZE THE IMPACT OF YOUR HIGH-PROFILE CALLS
What do you need to give your conference the most impact and get everything you need from it? By using the right combination of Surround-the-Call features with your event call, you can collect valuable information, extend the life of your conference and ensure your participants have a great experience.

Leader-View – use this simple web-based interface to get a private, real-time view of the participants on your call. You can view the names of individuals waiting to ask a question and other pertinent information. Leader-View helps you effectively manage investor relations calls and other public conferences.
Voice Talent – lend a professional touch to your high-profile conferences by using screened and trained operators to provide voice-over quality talent. Voice Talent is beneficial for media-facing events or conferences hosted by your company’s upper management.
Web Conferencing – make your audio conference more interactive by adding visuals to your meeting. You control a slide presentation from your desktop while your audience views it over the web. Web Conferencing gives you the ability to collaborate on documents, share applications, poll your audience and take a web tour.

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