Case Study: Healthfirst
Healthfirst is a non-profit healthcare organization owned by more than three dozen of New York's top hospitals and medical centers. With a network of over 20,000 doctors and specialists throughout New York City and ong Island, Healthfirst offers a variety of government-sponsored health insurance programs including Medicaid, New York State's Child Health Plus, Family Health Plus, Healthy New York, and Medicare.
The Challenge
As a non-profit healthcare system, Healthfirst frequently looks for ways to improve retention of staff. When employees working in medical management asked if they could telecommute, Healthfirst was happy to cooperate. Teh company knew how many companies save money by enabling employees to work from home. But when employees wanted to move outside of the state, the challenge facing Healthfirst was: how could all the medical management employees still connect without expensive travel for face-to-face meetings?
The InterCall Solutions
Healthfirst turned to InterCall, which was able to provide a variety of conferencing solutions. Throught the use of InterCall's Conference Place and Reservationless-Plus audio conferencing, employees at Healthfirst were able to work in cities across the country, from Las Vegas to Florida. Employees were able to communicate and keep abreast of changes to policy and procedure in the department though the conferencing application. Employees also enjoyed it because they were able to work on a much more flexible schedule, enabling them to be with their family when needed. The program was so successful that now nearly 90 percent of employees on the medical management team telecommute.
The Benefits
Healthfirst saw an immediate benefit from InterCall's conferencing services, including:
- Saving workers approximately $15,000 annually in office-related expense, including appropriate business attire, transportation costs, and daily food expenses.
- Savings for the company in office space and employee expenses annually.